Frequently Asked Questions
Everything you need to know about shopping with KAYOZ
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, and tracking information is sent via email as soon as your package departs our warehouse.
What is the KAYOZ return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
Which payment methods do you accept?
KAYOZ accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website. You can also track your order directly through the 'Order History' section of your KAYOZ account.
Do you offer international shipping?
Currently, we ship to a select list of international destinations. Shipping costs and delivery times vary by country and are calculated at checkout based on the destination and package weight.
What should I do if I receive a damaged item?
If your order arrives damaged, please contact our customer support team within 48 hours of delivery with photos of the damage. We will arrange for a replacement or a full refund immediately.